Shipping & Delivery Policy
At Gomla Store, we work to get your order to you as quickly as possible and in perfect condition. This page explains our coverage areas, delivery times, shipping fees, and everything else you need to know before placing an order.
1. Coverage Areas
We ship and deliver to all cities and regions across the Kingdom of Saudi Arabia.
Orders are accepted exclusively through the Gomla Store app or our website, gomla.sa.
2. Delivery Times
| Area | Delivery Time |
|---|---|
| Within Riyadh | Same day |
| Outside Riyadh | 3 to 7 days |
Delivery time starts from the moment your order is confirmed and payment is successfully completed. It does not include delays caused by circumstances beyond our control, such as weather conditions, regulatory procedures, or congestion during peak seasons and public holidays.
3. Same-Day Delivery
Same-day delivery is available within the city of Riyadh only. It is subject to product availability and the time your order is confirmed. Orders confirmed after the daily cut-off time are processed on the next working day.
4. Shipping Fees
| Item | Fee |
|---|---|
| Within Riyadh and outside it — Zones 2 and 3 | SAR 18 per 5 kg (excluding VAT) |
| Each additional kilogram | SAR 1 (excluding VAT) |
| Remote areas | An additional SAR 20 shipping surcharge (excluding VAT) |
Final shipping fees are calculated inclusive of VAT and are shown clearly on the checkout page before you confirm your order.
5. Free Shipping
- Within Riyadh: free shipping on orders of SAR 200 or more.
- Outside Riyadh: free shipping on orders of SAR 300 or more.
The order value is calculated after deducting any coupons or promotional discounts and does not include the shipping fee itself. Free shipping does not apply to remote-area surcharges.
6. Shipping Partners
We work with a selection of licensed shipping companies in the Kingdom: Sahab, Naqel, and Aramex. The most suitable carrier is selected automatically based on the destination and the weight of your order.
7. Order Tracking
Once your order ships, you will receive a message containing your tracking number. You can follow your order status at any time from your account in the Gomla Store app or on gomla.sa.
8. In-Store Pickup
In-store pickup is not currently available. All orders are placed and shipped online through the Gomla Store app or gomla.sa.
9. Failed Delivery Attempts
Please make sure your address and mobile number are correct when placing your order. If we are unable to reach you, or if the courier receives no response after several attempts, the shipment may be returned to us. In that case, a re-delivery fee may apply if you request that it be sent again.
10. Inspecting Your Shipment on Delivery
We recommend inspecting your parcel on delivery and checking that the packaging is intact. If you notice any visible damage or missing items, please contact customer service within 24 hours of delivery and attach photos showing the condition.
11. Payment Methods
We accept payment via: mada, Visa, Apple Pay, and Tamara (buy now, pay later). All payments are processed through secure, encrypted channels.
12. Contact Us
Customer service (call or WhatsApp): 0115030208
Working hours: daily, 8:00 AM to 10:00 PM
Email: [email protected]
Address: Al-Qana Street, Al-Munsiyah District, Building No. 7351, Riyadh 13246, Kingdom of Saudi Arabia
Website: gomla.sa