Privacy Policy

Privacy Policy at GOMLA Store

At GOMLA Store, we place great importance on protecting our customers’ data and privacy, striving to provide a safe and reliable shopping experience. Below are the comprehensive details of how we collect, use, and protect customer data:

  1. Collection of Personal Data

We collect personal data to efficiently provide our services and enhance customer experience. The data collected includes:

  • Basic Information:
    • Name(optional).
    • Phone Number (mandatory).
    • Email Address(optional).
    • Mailing Address(optional).
    • Date of Birth (optional).
    • Interests (optional).
  • Order Information:
    • Details of the requested products
    • Order dates
    • Payment methods used
    • Delivery Addresses
  • Technical Data:
    • IP Address
    • Type of device used
    • Operating system and browser
    • Browsing data on the website

 

  1. Use of Data

The collected data is used for the following purposes:

  • Order Processing:
    • Preparing orders and delivering products
    • Communicating with customers regarding order status
  • Service Improvement:
    • Analyzing usage data to understand customer needs
    • Enhancing website design and user experience
  • Communication and Marketing:
    • Sending promotional offers and discounts
    • Providing personalized recommendations based on customer preferences
  • Security:
    • Detecting unauthorized activities
    • Preventing fraud and protecting data
  1. Policy for Collecting Data Through Camera-Based AI Features

At GOMLA Store, we offer services that rely on AI technologies, such as skin analysis tests and virtual makeup trials. To ensure accurate results, we collect specific data using the camera while maintaining complete user privacy. This policy includes:

  1. Collected Data:
    • Instant photos captured during skin testing or makeup trials (none of these are stored in our database or shared with any third party).
    • Skin-related information, such as type and potential issues (for skin analysis)
    • User preferences for products tested (for virtual makeup trials)
  2. Use of Data:
    • Providing accurate results for skin analysis based on AI
    • Offering a personalized experience for virtual makeup trials, including tailored recommendations
    • Data and images are only stored during the session and are not saved afterward
  3. Data Protection:
    • Photos and camera data are not stored on servers or databases and are processed instantly during the session only.
    • All collected data is encrypted to prevent unauthorized access
  4. User Consent:
    • Permission is requested from the user to activate the camera before starting any process
    • Once the user grants permission, they give the store the right to activate their camera. The store shall not be held responsible for any damages.

 

  1. Data Sharing:
    • Images and camera data are not shared with any external parties
    • The data is used internally only to enhance the user experience

 

  1. Additional terms:

 

 

                                       

 

 

 

  1. AI Chat Policy

GOMLA Store offers an AI-powered chat feature to provide an interactive and quick experience for our customers. The privacy policy for this service includes:

  1. Data Collected During Chats:
    • Text messages sent by the customer to the chat system
    • Customer inquiries regarding products or orders
    • Responses or recommendations provided by the AI system
  2. Use of Data:
    • Enhancing service quality and providing more accurate recommendations
    • Analyzing common inquiries to improve the information displayed on the website
  3. Data Protection:
    • All conversations between the customer and the AI system are encrypted
    • Data is retained for service analysis and improvement.
  4. User Consent:
    • A notification is displayed before starting the chat to inform users that the collected data will be used to improve the service
    • Users can terminate the chat at any time
  5. AI Limitations:
    • The AI is designed to provide accurate information based on user inputs but is not a substitute for professional advice in specialized fields such as medical inquiries
  1. Data Sharing with Third Parties

We commit to not sharing customer data except when necessary. The parties with whom data may be shared include:

  • Shipping Companies:
    • To facilitate the delivery of orders
  • Payment Service Providers:
    • To process financial transactions

 

  • Data Analysis Companies:
    • To analyze customer behavior and improve services
  • Legal Obligations:
    • If required by local laws to share data
  1. Data Protection

We use advanced technologies to ensure customer data is protected:

  • Encryption:
    • Data is encrypted during transmission between the customer and servers
  • Firewall:
    • Strong security systems are in place to prevent unauthorized access
  • Limited Access:
    • Data access is restricted to authorized personnel only
  1. Customer Rights

Customers have the following rights regarding their personal data:

  • Right to Access:
    • The customer has the right to access their personal data.
  • Right to Amend:
    • The customer can modify or update their personal data.
  • Right to Delete:
    • The customer can delete their personal data if there is no longer a need to retain it.
  • Right to Opt-Out:
    • Customers can unsubscribe from marketing messages at any time
  1. Data Storage
  • Retention Period:
    • Data is retained as long as necessary to provide services or achieve the stated purposes
  • Data Deletion:
    • Personal data is securely deleted when it is no longer needed

 

  1. Privacy Policy Updates
  • The privacy policy is updated as needed to reflect changes in services or laws
  • Customers will be notified of any changes through the website or email
  1. How We Protect Your Privacy
  • Transparency:
    • We clearly explain how customer data is used
  • Security:
    • We use state-of-the-art technologies to protect information
  • Privacy:
    • Customer data is not shared with external parties without consent

 

 

Compliance with Terms and Conditions

By browsing and using the GOMLA Store website, you fully agree to comply with the terms and conditions outlined in this Privacy Policy. The store management reserves the right to modify or update this policy at any time, and users are encouraged to review it regularly to stay informed of any changes.

User Responsibility in Providing Data

The customer is responsible for providing accurate and reliable personal information. In the event of any changes to the customer’s data, they must update it immediately to ensure proper and efficient service delivery.

Limitation of Liability

GOMLA Store services are provided on an “as is” and “as available” basis. We assume no liability for any damages resulting from the use of the website or any interruptions that may occur while accessing the website or using the available services.

Consent to Data Collection and Use

By agreeing to this Privacy Policy, you consent to the collection and use of your personal data as outlined in this policy. If you do not agree, the store reserves the right to deny or restrict your access to certain services that require data collection.

Modifications to the Privacy Policy

GOMLA Store reserves the right to amend this Privacy Policy at any time, which may include adding or removing certain sections. In the event of significant changes, customers will be notified via email or through on-site notifications.

Disclaimer Regarding Inaccurate Information

While we strive to provide accurate and complete information on the website, GOMLA Store does not guarantee that all information is free from errors or omissions. We assume no liability for any damages resulting from the use of or reliance on the information available on the website.

Third-Party Liability Disclaimer

If services provided by third parties (such as payment service providers or shipping companies) are offered through the website, GOMLA Store assumes no responsibility for the privacy policies or practices of these third parties. We recommend reviewing their privacy policies before sharing any personal information.

Security Measures and Data Protection

We are committed to using modern security technologies to protect the personal data we collect. However, complete data security cannot be guaranteed for information transmitted over the internet or stored in our systems. Therefore, we do not bear responsibility for damages resulting from unauthorized data breaches.

 

 

Data Retention Period

Personal data is retained only for the period necessary to comply with legal requirements or to fulfill the agreed-upon services. Once this data is no longer needed, it will be securely deleted or anonymized in accordance with legal standards.

Jurisdiction

This Privacy Policy is governed by the applicable laws of the Kingdom of Saudi Arabia. In the event of any dispute related to this policy or the use of the website, the customer agrees to resolve the dispute in the competent courts of Riyadh, Saudi Arabia.

Limitation of Liability for AI Interactions

AI-powered services on the website are provided to enhance user experience; however, GOMLA Store does not guarantee the accuracy of AI-generated results in all cases. Customers are advised to use AI-generated information cautiously and not to rely solely on it when making important decisions.

 

 

 

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