At GOMLA Store, we place great importance on protecting our customers’ data and privacy, striving to provide a safe and reliable shopping experience. Below are the comprehensive details of how we collect, use, and protect customer data:
1. Collection of Personal Data
We collect personal data to efficiently provide our services and enhance customer experience. The data collected includes:
- Basic Information:
- Full Name
- Phone Number
- Email Address
- Mailing Address
- Order Information:
- Details of the requested products
- Order dates
- Payment methods used
- Technical Data:
- IP Address
- Type of device used
- Operating system and browser
- Browsing data on the website
2. Use of Data
The collected data is used for the following purposes:
- Order Processing:
- Preparing orders and delivering products
- Communicating with customers regarding order status
- Service Improvement:
- Analyzing usage data to understand customer needs
- Enhancing website design and user experience
- Communication and Marketing:
- Sending promotional offers and discounts
- Providing personalized recommendations based on customer preferences
- Security:
- Detecting unauthorized activities
- Preventing fraud and protecting data
3. Policy for Collecting Data Through Camera-Based AI Features
At GOMLA Store, we offer services that rely on AI technologies, such as skin analysis tests and virtual makeup trials. To ensure accurate results, we collect specific data using the camera while maintaining complete user privacy. This policy includes:
- Collected Data:
- Instant images captured during skin analysis or virtual makeup trials
- Skin-related information, such as type and potential issues (for skin analysis)
- User preferences for products tested (for virtual makeup trials)
- Use of Data:
- Providing accurate results for skin analysis based on AI
- Offering a personalized experience for virtual makeup trials, including tailored recommendations
- Data and images are only stored during the session and are not saved afterward
- Data Protection:
- Images and camera data are not stored on servers and are processed instantly during the session
- All collected data is encrypted to prevent unauthorized access
- User Consent:
- Permission is requested from the user to activate the camera before starting any process
- A notification is displayed explaining the data to be collected and its purpose before obtaining consent
- Data Sharing:
- Images and camera data are not shared with any external parties
- The data is used internally only to enhance the user experience
4. AI Chat Policy
GOMLA Store offers an AI-powered chat feature to provide an interactive and quick experience for our customers. The privacy policy for this service includes:
- Data Collected During Chats:
- Text messages sent by the customer to the chat system
- Customer inquiries regarding products or orders
- Responses or recommendations provided by the AI system
- Use of Data:
- Enhancing service quality and providing more accurate recommendations
- Analyzing common inquiries to improve the information displayed on the website
- Conversations are not used for marketing purposes without the customer’s consent
- Data Protection:
- All conversations between the customer and the AI system are encrypted
- Data is stored temporarily for service analysis and improvement and is automatically deleted after a short period
- User Consent:
- A notification is displayed before starting the chat to inform users that the collected data will be used to improve the service
- Users can terminate the chat at any time
- AI Limitations:
- The AI is designed to provide accurate information based on user inputs but is not a substitute for professional advice in specialized fields such as medical inquiries
5. Data Sharing with Third Parties
We commit to not sharing customer data except when necessary. The parties with whom data may be shared include:
- Shipping Companies:
- To facilitate the delivery of orders
- Payment Service Providers:
- To process financial transactions
- Data Analysis Companies:
- To analyze customer behavior and improve services
- Legal Obligations:
- If required by local laws to share data
6. Data Protection
We use advanced technologies to ensure customer data is protected:
- Encryption:
- Data is encrypted during transmission between the customer and servers
- Firewall:
- Strong security systems are in place to prevent unauthorized access
- Limited Access:
- Data access is restricted to authorized personnel only
7. Customer Rights
Customers have the following rights regarding their personal data:
- Right to Access:
- Customers can request a copy of their personal data
- Right to Amend:
- Customers can request to modify or update their personal data
- Right to Delete:
- Customers can request to delete their personal data if it is no longer needed
- Right to Opt-Out:
- Customers can unsubscribe from marketing messages at any time
8. Data Storage
- Retention Period:
- Data is retained as long as necessary to provide services or achieve the stated purposes
- Data Deletion:
- Personal data is securely deleted when it is no longer needed
9. Privacy Policy Updates
- The privacy policy is updated as needed to reflect changes in services or laws
- Customers will be notified of any changes through the website or email
10. How We Protect Your Privacy
- Transparency:
- We clearly explain how customer data is used
- Security:
- We use state-of-the-art technologies to protect information
- Privacy:
- Customer data is not shared with external parties without consent