Technical Support and Customer Service Policy
- Available Support Channels
- Phone: Available daily from 8:00 AM to 10:00 PM(966114455577+) .
- Email: Responses are provided within 24 hours.
- Live Chat: Offers instant responses.
- Complaint Handling Process
- Complaint Registration:
Each complaint is logged, and the customer is provided with a tracking number.
- Resolution Timeline:
Issues are resolved within 3 to 7 working days.
- Additional Support Services
- Order Tracking:
Assistance in tracking the status and location of orders.
- Product Guidance:
Providing customers with detailed instructions and recommendations regarding products.
