1. Available Support Channels
- Phone: Available daily from 8:00 AM to 10:00 PM.
- Email: Responses are provided within 24 hours.
- Live Chat: Offers instant responses.
2. Complaint Handling Process
- Complaint Registration:
Each complaint is logged, and the customer is provided with a tracking number. - Resolution Timeline:
Issues are resolved within 2 to 3 working days.
3. Additional Support Services
- Order Tracking:
Assistance in tracking the status and location of orders. - Product Guidance:
Providing customers with detailed instructions and recommendations regarding products.